We demonstrated that language does not have to be an obstacle through our project at Nytelse in Norway, where 99% of customer inquiries are in Norwegian. 

After being acquired by Eqom, Nytelse required integration into the EQOM CRM system set up by us.

CRM System Setup for Efficient Team Expansion

We established Eqom's CRM system to facilitate the seamless addition of new teams.
The set up is tailored for rapid and efficient international expansion. 

We successfully integrated Nytelse into the CRM system within a few weeks. 
Handling incoming customer inquiries from different channels like contact forms, phone calls, and chat was streamlined with a structured ticket and macro system. 

Team training and support were provided, aligning everything with Eqom's existing C1C2 ticket structure for optimal efficiency.

Help Center Transformation

Despite their catchy writing style, Nytelse still relied on an FAQ section on its website. 
We revamped this by establishing a customised help center through Zendesk Guide. 
By aligning the content with the ticket structure, the FAQ now directly addresses customer queries. We collaborated with our partner Zenplates for this help center, to reach the ultimate user experience.