As Eqom's leading B2B brand, the standards were set high at ONE-DC. Collaborating with the welcoming team, we introduced our House of CX here.
Help needed
ONE-DC was still using an Outlook mailbox and needed integration into Zendesk, the same platform used by all other Eqom brands.
Additionally, the FAQ was located on the website, which was not the most user-friendly experience for customers seeking answers.
Exciting CRM transition
Transitioning to a new CRM system can be quite thrilling. We facilitated the setup, optimisation, and training to ther ONE-DC team. Implementing a ticket structure using C1C2 categorisation, we aligned the content accordingly to focus on essential template messages for customers, available in multiple languages.
Enhanced helpcenter
We established a help center branded for ONE-DC, utilising the Braxton theme from our partner Zenplate for an exceptional user experience. Content was organised using C1C2 categorisation and uploaded in various languages.
Interactive dashboards
ONE-DC was integrated into interactive dashboards to generate insightful reports across all channels, providing valuable information for the organisation.