CX RESULTS
By combining data sources and interaction with other departments, we see new projects coming up to improve your overall customer experience. We support your teams how to build and how to read these new insight.
Move volume to, and focus on, the channels with the highest and most positive impact on your key performance indicators (KPIs). We determine the results of any channel; volume, cost, CSAT and steer your contact flow in the best direction.
ADVANTAGES
Productivity
We set up the CRM system, so it is crafted to enhance productivity while maintaining a user-friendly interface. Agents can efficiently handle various tasks on a single screen, such as checking orders, escalating issues to transportation services, and sending standard messages in multiple languages.
Customer experience
All content is structured in line with the ticket system; standard messages, FAQ and chat bot, assuring costumers can easily find or receive the information they need. We make sure content data is complete, categorised and available in a branded help center before connecting it with an AI chatbot. We will prevent customer from getting in a negative chat bot loop.