ZENDESK SET-UP
We enhance your Customer Relationship Management (CRM) software to empower agents to maximise its capabilities.
ADVANTAGES
Increase productivity
A well-implemented CRM system can automate tasks. This saves time, reduces manual errors, and allows agents to focus on the more difficult cases, to make a difference for the client. Agents can efficiently handle various tasks on a single screen, such as checking orders, escalating issues to transportation services, and sending standard messages in multiple languages.
Enhancing customer satisfaction
With the right reporting data, your CRM system can give a voice to your customer within the organisation. It is easier to resolve issues promptly, and build stronger relationships. This ultimately leads to improved customer satisfaction and loyalty.
HOUSE OF CX OPENS DOORS TO NEW TECHNOLOGY
"Therefore, start with the basics. Fix your information structure, improve that part of your CX first before investing in new technology, and get some advice on what this technology can mean for your specific company. It does not work for every company or branch. It can work if executed right, that is why we help retailers in these choices.´
Rob van den Boogaard - Founder CX Digital¨
Do we have your attention? Book your free intake now.
Discovery
Identify risks and opportunities in the current setup for optimisation. Understand business goals and objectives for all.
Plan
Scope
Cadence
Roadmap
Milestone set up
Create
Set up Zendesk backend to align with customer needs, implement new channels, improve branding, and enhance agent experience using market best practices.
Maintain
Generate insights on ticket volume, department performance, and contact categories.